Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must request a return within 30 days of the original purchase date at email@example.com. For single products, half of the product must remain to be eligible for refund. For multi packed items such as a 3 pack, you must return at least 2 bottles with the manufacturer seal in place and in the same condition that you received it. Once the product is received at our location, please allow between 7 to 10 days to process your return. Once your return has been process, you will receive an automatic notification from us.
To return your product, you should mail your product to the address below.
IMPORTANT! Please ensure to include your order# or we will not be able to process the return.
Genex Return Order#
11870 W State Rd. 84 Unit C11
Davie, Florida 33325
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.